This page contains information about my professional services and business policies.
The counselling relationship requires clearly defined rights and responsibilities for both the therapist and the client, and as a counselling client you have certain rights and responsibilities that are important for you to understand. There are also legal limitations to those rights that you should be aware of. The counsellor has corresponding responsibilities. These rights and responsibilities are described in the following sections.
Appointments
Appointments will ordinarily be 50 minutes in duration, once per week at a time mutually agreed upon. As your appointment is scheduled for you on a regular weekly basis, if you have to cancel or reschedule a session, you are required to give me 3 days notice. If you miss a session without cancelling, or cancel with less than 3 days notice, you will be required to pay for the session. However, where available an alternative appointment will be offered to you prior to your next regular session at no extra cost. You are responsible for coming to your session on time, if you are late your appointment will still need to end on time.
Confidentiality
I have policies in place to ensure that I provide my clients with the appropriate standard of clinical and professional governance in accordance with the governing bodies that I subscribe to namely: the British Association for Counselling and Psychotherapy (BACP) and the College for Sexual and Relationship Therapists (COSRT). (Please see links below)
I am committed to protecting the privacy and client data of my clients. I conform with the professional guidelines laid out by the Information Commissioners Office, and your personal information is protected under the data protection act. To find out more please see https://ico.org.uk/for-the-public/personal-information/ or see link below.
Client Information
I may collect your name and contact information, including address, e-mail address and telephone numbers.
Personal information supplied by you will only be used so that I may respond to a request for information made by you or to contact you if you have asked me to do so. I will not use your personal information for any other purpose without obtaining your explicit consent to use it for that specific purpose. I will not release any personal information to a third party unless I have your permission or am required by law to do so.
You may request details of personal information that I hold about you at any time. If you believe that any information I hold about you is incorrect or incomplete, please contact me as soon as possible and I will promptly correct any incorrect information.
If you would like me to delete any personal information about you that is held by me, please contact me and I will do so promptly.
Except as otherwise stated in my Privacy Policy, I will keep your personal information private and will not share it with third parties, unless such disclosure is necessary to: a) comply with a legal process (such as a court order);0b protect my rights or property; c) act under exigent circumstances to protect the personal safety of users of this website. The law requires that information be given to the appropriate authorities in cases of abuse to children or the elderly.
Security
I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information held by me. Contacting Me
I am often not immediately available by telephone, for instance when I am already in a session. At these times you may leave a message on my confidential voice mail and your call will be returned as soon as possible. If your situation is urgent and cannot wait for a return call you are advised to contact the emergency services or go to your local hospital, alternatively you may call the Samaritans on 020 7734 2800.
Professional Fees
You are responsible for paying at the time of your session unless prior arrangements have been made. Payments can be made with Cash, cheque, Credit/Debit Card or Bank transfer. PayPal payments are also available on this website. Fees are subject to an annual review at the counsellor’s discretion. Special concessionary fees are also available in cases of severe hardship – please ask.
Fees All sessions are 50 minutes individual £70 couples £90
Payment is due at the end of each session. Payment methods:
